If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

To comply with Minnesota state regulations banning smoking in workplaces, we do not work in homes where smoking occurs indoors. Our teams may only smoke during unpaid breaks throughout the workday and ensure they do not smell like smoke while in your home. Please remember: Smoking inside the house while our workers are cleaning is not permitted. Thank you for helping us maintain a clean and healthy environment for everyone.

As humans, our team may occasionally miss some cleaning tasks or make mistakes during your appointment. Mistakes are never intentional, and our teams strive for excellence. We value your feedback to help us improve. Reporting Misses: If something is missed, please call us or email. The team will use your input to improve and avoid future mistakes. High Volume of Misses: If many tasks are missed in one cleaning, we may offer a free make-up appointment. Jambo Cleaners management will ask for photos and a list of missed items within 36 hours of the appointment. We’ll assess the situation and schedule a make-up appointment at no extra cost to you. If a return visit isn’t necessary, we may add time to a future appointment. We also offer future cleaning credits and discounts if the misses caused inconvenience. Fair Evaluation: Jambo Cleaners management will consider all perspectives (the customer, the cleaners, the plan, etc.) when investigating misses and determining fair reimbursement. While we strive to meet customer expectations, we maintain that fairness is paramount in our evaluations.

Our teams handle thousands of objects while cleaning and dusting every month, and sometimes customer items get broken. If there’s something in your home or space that absolutely cannot be broken due to its value (financial or sentimental), please let your cleaning team know as soon as they arrive. We prefer to skip these items entirely and will note them as “untouchable” in your customer file. Heirlooms, inheritances, priceless works of art, sentimental items, and expensive objects are some examples of things we’d rather avoid entirely. Important: Customers must always put a clear sign on places not to be touched and keep anything valuable in a safe place. For all other broken items, we can reimburse the cost in several ways: Direct replacement: This is the best option if you know the make/model of the item, and it (or an equivalent) can be readily found online or in-store. An equivalent amount of free cleaning: If we can accurately pinpoint the item’s value, we can provide free cleaning in that amount to compensate for the break. Direct reimbursement: We can monetarily compensate you for the value of broken items. In all cases, additional future discounts can be applied if any broken items cause extra inconvenience.

Our insurance agent will provide proof of our insurance upon request. Please email or call our office at 507-519-2524 if you need to initiate such a request.

Absolutely! Contact us and we will work out all the details!

We care about our workers and believe that a comfortable working environment helps us provide the best services to you. A happy worker means a cleaner home! If you have air conditioning: Please make sure it is on for your cleaning team on your scheduled cleaning day. If you prefer to leave the AC off during the day, please leave a note for the team with instructions on how to use your system. If we don’t have a note, we may need to contact you during the day for information on how to use your system. Please note: If your home is above 80°F upon our arrival, there may not be enough time for the home to cool down sufficiently for our team to clean safely within the limited time available.

Our customer service team is available to serve you 8:00 am – 9:00 pm, Monday – Sunday. You can book your services 24 hours a day on our booking page Click Here.

First time clients who haven’t had their home cleaned professionally within the last month will need to book Deep cleaning option in the Booking section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service. Living Areas & Bedrooms Vacuum/sweep/mop Remove cobwebs Dust all surfaces and items Dust ceiling fans, light fixtures, blinds, and vents Dust baseboards & window sills Make beds Switch plates cleaned Doorknobs cleaned and disinfected Bathrooms Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected Toilets cleaned and disinfected Floors cleaned and disinfected Mirrors cleaned Dust ceiling fans, light fixtures, blinds, and vents Dust baseboards & window sills Exterior of cabinets and drawers cleaned Remove cobwebs Carpeting vacuumed Empty trash, wipe down trash can Switch plates cleaned Doorknobs cleaned and disinfected Kitchen Sweep/mop Thorough dusting Remove cobwebs Sinks, fixtures, counters cleaned and disinfected Exterior of appliances cleaned Exterior of cabinets and drawers cleaned Microwave cleaned and disinfected, inside and out Dust ceiling fans, light fixtures, blinds, and vents Exterior of range hood cleaned Stove top, burners, drip pans, and knobs cleaned Stainless steel polished Empty trash, wipe down trash can Switch plates wiped down Doorknobs cleaned and disinfected

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water! Please note, if the home is particularly dirty, we may need to add the First Time Deep Clean service to your cleaning in order to give our cleaners time to complete their work. Living Areas & Bedrooms Vacuum/Sweep/Mop Remove cobwebs Dust all surfaces Clean ceiling fans and light fixtures Switch plates cleaned Doorknobs cleaned and disinfected Bathrooms Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected Toilets cleaned and disinfected Floors cleaned and disinfected Mirrors cleaned Clean ceiling fans and light fixtures Cabinets and drawers cleaned inside and out Remove cobwebs Switch plates cleaned Doorknobs cleaned and disinfected Kitchen Sweep/Mop Thorough dusting Remove cobwebs Clean ceiling fans and light fixtures Sinks, fixtures, counters cleaned and disinfected Exterior of Appliances cleaned Cabinets and drawers cleaned inside and out Exterior of range hood cleaned Stove top, burners, drip pans, and knobs cleaned Stainless steel polished Switch plates wiped down Doorknobs cleaned and disinfected All Rooms Wipe down window sills Vents dusted and wiped down Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking) Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

Simply go to our booking page and schedule your appointment online. Alternatively, you can give us a call 612-804-7451 ot text, send an email or chat with one of our agents.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Cancellations received by Jambo Cleaners one business day in advance will result in a 20% fee. Cancellations received by Jambo Cleaners “same-day” (including after business hours the business day prior to the scheduled appointment) will incur a 40% fee. If we can reschedule a cancellation within one week of the original appointment, we will reduce the fee to 15%. Business hours are defined as 8 am-5 pm. Leaving your home inaccessible can also result in a cancellation fee if it prevents the team from entering your home in a timely manner on cleaning day.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

Deep Cleaning First-time clients who haven’t had their home cleaned professionally within the last month Must Book Deep Cleaning Services in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! ​ Services Included: Cleaning inside and outside of cabinets and drawers Thoroughly cleaning and sanitizing all cabinet and drawer surfaces. Dusting and wiping all surfaces Removing dust and grime from furniture, shelves, and other surfaces. Vacuuming and mopping floors Ensuring all floor surfaces are clean and sanitized. Cleaning bathrooms Scrubbing sinks, toilets, showers, and tubs to ensure they are spotless. Kitchen cleaning Cleaning countertops, sinks, and the exterior of appliances like ovens and refrigerators. Window cleaning (interior) Cleaning the inside of all windows to ensure a clear, streak-free shine. Trash removal Removing all trash and ensuring the space is left clean and tidy. Detailed cleaning of baseboards and doorknobs Paying extra attention to areas that often accumulate dirt and grime. Our deep cleaning package gives our cleaners the time they need to deliver better and more detailed results, leaving your home spotless and comfortable. For more information or to book a service, please contact Jambo Cleaners 507-519-2524.

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an Jambo Cleaners

Our cleaners do not open any closed doors, cabinets, or drawers in your home. They need express permission from you to open any closed-off area. For example, when taking your trash out and replacing the garbage bag, you need to give your team permission to open the cabinet where you keep the liner bags. The doors we open to access your home will be locked while the cleaning team is on-site and again upon exit. Windows we open will be closed and locked again upon exit. Alarms we disarm will be re-armed. Keys we extract from a lockbox will be placed back in the lockbox, and the lockbox will be left where it was found. Spare keys that come back to our office for us to store will be locked in our key safe until your next appointment. While cleaning, our teams will not answer the door for anyone except you. We won’t sign for packages, let your dog walker in, etc., unless we have written permission on file. We will not remove anything but dust, dirt, and grime from your home. Jambo Cleaners is bonded and insured against any issues that might arise while we are in your home.

We love all kinds of feedback about our business and our teams. While we strive for perfection with every customer, sometimes we miss the mark, and other times we far exceed expectations. Please share your experience with us whenever you feel the need. We appreciate your business and know that we can only grow and improve by listening to and adapting based on your feedback. We value your input and frequently implement suggestions from both customers and employees that positively impact our business. Please email your Supervisor or use the “Contact Us” form with any feedback. We share feedback with our cleaning teams to help them grow and improve their skills.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer or guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss! Jambo Cleaners does not provide the following services: Performing services while other services (plumbing, painting, construction, etc.) are being done in or around the home. Lifting or moving heavy items (refrigerators, stoves, tables, etc.). Moving vases, hung pictures, or other delicate items. Loading your dishwasher but not replacing dishes in cupboards to avoid breakage. Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool. Removing excessive pet hair from upholstery. Cleaning exterior windows. Cleaning mini blinds. We can dust horizontal metal or plastic mini blinds but avoid anything beyond dusting to prevent damage. Removing strong odors (mold, animal waste, smoke, etc.). We will do our best. Cleaning inside dishwashers and washing machines. Cleaning light bulbs. Cleaning rodent/insect-infested homes. Removing excess paint from surfaces. Post-construction cleaning. This service requires an in-person visit for a quote and is not part of our online booking system. Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.). Removing heavy marks/stains on walls, baseboards, and other painted surfaces to avoid damaging your paint. For more information or to discuss your specific needs, please contact Jambo Cleaners.

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).